Caliber Group has launched CaliberPulse.com to help businesses stay abreast of the latest consumer behaviors, opinions and marketing trends to survive and thrive. Our agency excels at building brands and relationships. We’re well versed in the use of both traditional and social media to educate, influence or persuade audiences. To deliver an effective message, we know you have to understand your clients/customers: what they want and what they need.
What can you expect to find on CaliberPulse.com?
- National, regional and local consumer behavior trends and opinions.
- Insider marketing, public relations and Web marketing trends and tips.
You are viewing our posts from Word of Mouth.
Make social media facts work for you
It’s been an evolutionary year for social media. Many new trends and facts have been published that may help you shape your 2010 marketing and PR plan. We have included a sampling of these facts and our recommendations on how you can use them when developing your 2011 plan. FACT: 25% of search results for the world’s top 20 largest brands are links to user-generated content. Source: Social Media Revolution 2 Video, based on the book Socialnomics by Erik Qualman
November 24, 2010
Let Others Send You New Business
Building good relationships with your potential competitors could lead to your phone ringing. Sevans Strategy, a public relations company based in Chicago, has decided to create a page on the owner’s blog, PRSarahEvans.com, recommending other public relations companies.
August 31, 2010
Join the Conversation Early, Not After the Damage Is Done
If a conversation happens in a forest and you're not there to be a part of it, did it really happen? In the online world of social media - you bet your bottom dollar it did. And an entire network of friends, fans and followers heard it, participated in it and repeated it to their friends, fans and followers. When I worked for a small town newspaper right out of college, we often joked the biggest threat to being scooped was the gossip that took place at a quaint diner downtown. There's no message tool more effective than word of mouth - especially when the topic is heated, controversial or sensational. That's how I like to think of social media. It's not really all that new to those of us who understand how gossip works - it's fast, can often be misleading (think the children's game of telephone - the more you repeat something, the more inaccurate the message becomes) and sometimes damages someone's reputation.
August 28, 2009
Don’t Think Customer Service Counts?
Desperate times call for desperate measures. And good customer service (see our earlier post from account director Dana Robbins-Murray) is one of the easiest ways to market your business. These customers went to great lengths to track down the help they should have received on a first phone call to the business. http://www.cnn.com/2009/LIVING/personal/05/28/lw.customer.service/index.html
May 28, 2009