CaliberPulse

Caliber Group has launched CaliberPulse.com to help businesses stay abreast of the latest consumer behaviors, opinions and marketing trends to survive and thrive. Our agency excels at building brands and relationships. We’re well versed in the use of both traditional and social media to educate, influence or persuade audiences. To deliver an effective message, we know you have to understand your clients/customers: what they want and what they need.

What can you expect to find on CaliberPulse.com?

  • National, regional and local consumer behavior trends and opinions.
  • Insider marketing, public relations and Web marketing trends and tips.

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You are viewing our posts from Reputation Management.

High-tech to High-touch and Everything in Between: Branding at Every Customer Touchpoint

The way we do business has changed significantly in the digital age. Every aspect including lead generation, customer service and retention, branding and marketing has shifted into overdrive as customers are more empowered and informed than ever before with research tools at their fingertips. Reputation management is more challenging as customer touchpoints continuously emerge and […]

July 31, 2014

The Common Crisis: Every Word Matters

The old adage, “Actions Speak Louder Than Words” rings true for the vast majority of Americans. However, for public figures, this is often reversed. In many cases, the words they choose and how those words are received by the general public can greatly influence their brand – both positively and negatively.

July 25, 2013

To Buy or Not to Buy – The Twitter Debate

More often than not, we are able to understand and present both sides of an argument, allowing our audience to make their own decision about the correct path to follow. There are rare instances when the negatives of a certain topic grossly outweigh any perceived positives, making it difficult to present an unbiased debate. The policy of purchasing Twitter followers, in our opinion, is one such case.

September 20, 2012

Managing brand reputations in an era of friends, fans and followers

A growing percentage of your customers have become online journalists, reporting their experiences using your brands in their social networks. Are you listening to what they are saying and responding to their suggestions? Social media can provide valuable insights about your customers and their brand preferences. To learn more, check out this article published in Inside Tucson Business by Caliber’s CEO…

May 19, 2011

Social Media Etiquette Series, Part II: Twitter

Though our vehicles of communication have changed, proper etiquette remains a key to successful interactions. In this three-part series, we will provide tips to help you become more etiquette savvy with Facebook, Twitter, and sharing tools such as Digg, Delicious and Reddit. In the first post of the series, we offered suggestions for managing your Facebook profile and tips to keep you on the appropriate social networking etiquette path. In this second post of the series, we will offer the etiquette guidance to follow for your Twitter presence.

April 7, 2011

Social Media Etiquette Series, Part I: Facebook

With all the technological advances at our fingertips, proper etiquette is still a key to successful interactions. In this three-part series, we will provide tips to help you become more etiquette savvy with Facebook, Twitter, and sharing tools such as Digg, Delicious and Reddit. In this first post, we offer suggestions for managing your Facebook profile and tips to keep you on the appropriate social networking etiquette path.

March 3, 2011

Your business will get ahead if you look through the turn

I’m an avid motorcyclist. The current business environment feels a lot like some of the roads I’ve traveled, filled with sharp turns and unexpected hazards, but also plenty of promising pavement ahead. The events of the past few years have brought our profession into a new era of doing business. The pressure to perform is high. We’re asked to help business partners in ever-increasing ways—yet often with fewer resources—to anticipate change, enhance reputation, and deliver results that provide greater impact on business goals. Change of this magnitude also presents new opportunities for all PR pros. The trick is whether we’re “looking through the turn,” a fundamental principle of motorcycling that offers a great business insight. As you approach a turn, you must look where you want to go, rather than fixate on potential hazards within the turn itself. The challenge is keeping your eyes focused on where you want to end up while using your instincts and experience to make necessary adjustments—all at a moment’s notice. My firm is continually focused on looking through the turn for clients to help drive their business—and ours—forward in spite of the current environment. What’s working for us? Here are our five “driving” tips.

March 1, 2011

Good reputations are built on good behavior

Earlier in my career, I met with a business owner who asked me to promote his achievements. His goal was to build awareness and credibility as an expert in his field, among his prospective customers, peers and the media. After telling me about his many good deeds that deserved recognition, I asked him whether he had done any bad things that could harm his reputation and would make it impossible to reach his goal. Naturally, he responded that he had a stellar career and there were no skeletons in his closet. This challenge sounded intriguing, so I went to work and developed a smart public relations strategy to build his reputation. While I was preparing to execute this strategy, I opened the newspaper and discovered one skeleton that my client failed to share with me. To counter the bad news, my client asked me to immediately ramp up his public relations plan and start communicating all of his accomplishments. However, he failed to explain why he was not truthful earlier about his past mistake that made the news.

September 20, 2010

Cutting Out Negative URL Potential

NBC Universal, parent company of the newly-rebranded SyFy Network, realized there might be hecklers that didn't approve of the station's new focus or look. The executives bought SyFySucks.com to combat this, leaving Internet trolls and detractors one less avenue to damage the company's reputation or marketing campaign. This was a smart move for the company, especially since they knew a majority of their viewers were avid Internet users. If fans were unhappy about something, they would most likely find an avenue on the Web to address it. Some places like NoSyFy.com got through, but the damage was minimized.

June 25, 2009