CaliberPulse
Caliber Group has launched CaliberPulse.com to help businesses stay abreast of the latest consumer behaviors, opinions and marketing trends to survive and thrive. Our agency excels at building brands and relationships. We’re well versed in the use of both traditional and social media to educate, influence or persuade audiences. To deliver an effective message, we know you have to understand your clients/customers: what they want and what they need.
What can you expect to find on CaliberPulse.com?
- National, regional and local consumer behavior trends and opinions.
- Insider marketing, public relations and Web marketing trends and tips.
You are viewing our posts from Wetpaint.
Social Media: Customer Engagement Pays Off
When potential clients ask about using social media as a marketing tool, one of their major concerns is if their efforts will help the phone ring or boost their bottom line. Many companies have jumped in and done so effectively, while others are waiting on the sidelines. The latter may be hindering customer relationships, according to a recent study titled ENGAGEMENTdb. Online community company Wetpaint and digital strategy consulting firm The Altimeter Group released findings showing companies that engage customers through social media have stronger revenues than those that are still skeptical about the medium. In all fairness, the companies that performed best are well-built brands such as Starbucks, eBay and Nike. But the connection to online community management and profits is growing stronger.
July 20, 2009
