CaliberPulse
Caliber Group has launched CaliberPulse.com to help businesses stay abreast of the latest consumer behaviors, opinions and marketing trends to survive and thrive. Our agency excels at building brands and relationships. We’re well versed in the use of both traditional and social media to educate, influence or persuade audiences. To deliver an effective message, we know you have to understand your clients/customers: what they want and what they need.
What can you expect to find on CaliberPulse.com?
- National, regional and local consumer behavior trends and opinions.
- Insider marketing, public relations and Web marketing trends and tips.
You are viewing our posts from customer relations.
Book Review: UnMarketing
The Caliber team recently participated in a half-day virtual conference by Vocus, titled: “Social Media. So What?” One of the keynote speakers, Scott Stratten, gave an insightful talk reminding us that every employee is a marketer, and engaging with customers online improves your brand enormously. Stratten’s views on marketing inspired many industry professionals, including our friend and respected colleague, Abbie S. Fink. Today, we are happy to share her guest blog post, which provides some thoughtful insight on Stratten’s new book, “UnMarketing.”
March 23, 2011
How Do Your Customers Really Feel About You?
It’s relatively common knowledge in the business industry that building on existing customer relationships is more cost effective than trying to attract new customers altogether. But before you start trying to upsell your existing customer base, it might be a good idea to find out how they really feel about your business. Such information could help you come up with a winning strategy that entices them to purchase more of your services. Asking a customer at the counter what they think of your business is like asking your significant other if he or she thinks you’ve gained weight. Some couples have the kind of open and honest relationships that allow them to successfully navigate such a sensitive topic. Other couples might squirm and feel awkward. Or worse yet, the relationship is already lost and someone may take the opportunity to hurt the other.
February 9, 2011
